Learner Access Pass FAQs
Learner Access Pass help articles
- Buying Learner Access Passes from the MHFA Shop
- Creating a course and adding participants with Learner Access Passes
- Retrieving Learner Access Passes for participants who withdraw from courses
- Converting Expressions of Interest (EOIs) with Learner Access Passes
- Cancelling a course and retrieving Learner Access Passes
What is the Learner Access Pass and how is it being introduced?
- What is the Learner Access Pass?
- Why is the Learner Access Pass being introduced?
- Does the Learner Access Pass apply to all MHFA courses?
- How will the Learner Access Pass be charged and applied in the system?
- Who is responsible for purchasing the Learner Access Pass – the instructor or the participant?
- Can Learner Access Passes be reallocated if a workshop or participant cancels?
Preparation Prior to 2 February 2026
- What steps do I need to take prior to 2nd Feb 2026?
- How should I explain the Learner Access Pass to learners?
- Does this change how I set up or deliver my courses?
- What benefits does the Learner Access Pass bring to Instructors?
- Why is there a gap between the Learner Access Pass and MHFAider Champions Hub launch dates?
- How is MHFAI supporting instructors through this change?
The MHFAider Champions Hub
- How can people access the MHFAider Champions Hub?
- What inspired the development of the MHFAider Champions Hub?
- What is the difference between the MHFAider Champions Hub and the MHFAider Resource Hub?
- Will MHFAiders completing training in December/January have full access to the Champions Hub, or only the Resource Hub initially?
- Will Instructors have access to the MHFAider Champions Hub?
- What measures are being put in place to ensure Instructors remain central to program delivery and client relationships as more learning components move online?