A: Email is the best and preferred channel of communication for the following types of enquiries:
- Use the address instructors@mhfa.com.au for questions about
- your Program Membership, including your annual fee, your Instructor License Agreement (ILA) and you WWCC/WWVP or other acceptable alternative.
- Questions about upskills pathways
- Marketing and advertising
- General questions about being an instructor
- For course delivery questions, such as participant limits, resources and teaching materials and exemptions use the course specific email addresses:
- For tech support, such as feedback and exam emails, eLearning, certificates, systems queries and MHFA Shop enquiries use mhfa@mhfa.com.au
All participant and organisational queries should come through mhfa@mhfa.com.au. The course specific email addresses and the instructors@mhfa.com.au email address are for instructor use only. Please do not share these with your course participants or with organisations.
Emails are responded to in the order in which they are received. You can expect a response to your email within three working days. Please be aware that at times of high demand, responses may be a little slower.
Please also note that we will remove any CC to non-instructors as our responses may include personal information or information for instructors/instructor administrators only. When you pass the information onto your participants or organisations, for those reasons please do not simply forward the email to them, but rather only send the information that is relevant to the specific individual.